Return & Exchange Policy

We want you to be completely satisfied with your purchase from Prouesse Fashion. If you're not happy with your order, we offer a hassle-free return and exchange process. Please review the guidelines below:

Return Eligibility

To be eligible for a return or exchange, the item must meet the following criteria:

• The item must be in its original, unused, and undamaged condition.
• The item must have all tags attached and be in its original packaging.
• Returns must be requested within 30 days of receiving your order.

How to Return or Exchange an Item

If you would like to return or exchange an item, follow these steps:

1. Contact our customer service team at support@prouessefashion.com to initiate the return or exchange process.
2. Provide your order number, the item(s) you wish to return or exchange, and the reason for the return or exchange.
3. Once your return is approved, you will receive detailed instructions on how to send the item back.
4. For exchanges, once we receive your returned item, we will ship out the replacement item to you.

Return Shipping

Customers are responsible for return shipping costs unless the item was damaged, defective, or an error occurred on our part. We recommend using a trackable shipping service to ensure your return reaches us safely.

Refunds

Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method. Please allow 5-10 business days for the refund to be reflected in your account, depending on your payment provider.

Non-Returnable Items

Some items are non-returnable for hygiene and safety reasons. These include:

• Final sale items
• Underwear and swimwear
• Gift cards

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will provide you with a return shipping label and process a full refund or replacement.