By using our website or any of our services, you agree to be bound by these Terms and Conditions and our Privacy Policy, as well as any other policies and guidelines applicable to specific services or products. If you do not agree to these terms, you must refrain from using our services and website.

We reserve the right to modify these Terms at any time. Updates will be reflected on this page, and the "last updated" date will be noted. Continued use of the site following such updates will constitute acceptance of the modified terms.

At Prouesse Fashion, we value your privacy. Our Privacy Policy explains how we collect, use, store, and protect your personal data. By using our website, you agree to the collection and use of information as described in our Privacy Policy. For more details, please visit our Privacy Policy page.

Prouesse Fashion offers a wide range of products and services, including but not limited to:

• High-quality fabric materials (in various colors, patterns, and textures),
• Ready-made African fashion apparel for men, women, and children,
• Custom-made garments tailored to client specifications,
• Sewing services for customers requiring bespoke clothing designs.

All items are described to the best of our ability on our website, including sizing, materials, and availability. Please note that color representations on our website may vary slightly due to differences in monitor settings or lighting conditions. We cannot guarantee an exact match to the item’s appearance in person.

We accept various payment methods for your convenience, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment gateways. Payments are processed through our secure payment partner, Stripe.

All payment information is handled by our payment partner, and we do not store any sensitive payment details. We ensure all transactions are encrypted and secure.

By placing an order, you authorize us to charge your payment method for the amount specified on the order confirmation. Any disputes or issues regarding payments should be directed to Stripe. Prouesse Fashion is not responsible for any issues arising from payment gateway errors, fraud, or transaction disputes.

Any applicable taxes, shipping fees, and other charges will be clearly stated during checkout.

We aim to process and ship all orders promptly, but the exact delivery times will vary based on product availability and your location. Once your order is placed, you will receive a confirmation email, followed by a shipping notification when your order has been dispatched.

Delivery times vary as follows:

• Local deliveries: Typically within 5-7 business days.
• International deliveries: Generally between 10-14 business days, depending on your location and customs procedures.

Shipping costs are calculated based on the destination and the size/weight of the items in your order. Any import duties or taxes imposed by your country’s customs authorities are your responsibility.

Prouesse Fashion is not liable for delays caused by third-party delivery services, including but not limited to delays from courier services, natural disasters, or customs issues. Please refer to your shipping confirmation email for tracking information.

We take great pride in the quality of our products. If you are dissatisfied with your purchase, we offer a return or exchange option under the following conditions:

• Return requests must be made within 14 days from the date of receipt of the product.
• Returned items must be unused, unwashed, and in their original condition with tags attached.
• Custom-made or bespoke items are non-refundable, unless the product is defective or was not made according to the customer’s specifications.

To request a return or exchange, please contact our customer service team with your order number and reason for return. We will provide instructions on how to return the items. Customers are responsible for the cost of return shipping unless the product is defective or incorrect.

Once returned items are inspected, we will issue a refund or process an exchange within 7-10 business days. Refunds will be issued to the original payment method used.

If you receive a defective or incorrect product, please notify us immediately. We will arrange for a replacement or refund at no additional cost to you.

We use cookies to improve your browsing experience, customize content, and analyze traffic on our website. By using our website, you consent to our use of cookies in accordance with our Cookie Policy.

All content on this website, including but not limited to logos, graphics, text, images, video, and designs, are owned by Prouesse Fashion or its licensors. These materials are protected by copyright, trademark, and other intellectual property laws.

Unauthorized use of any content from the site, including reproduction, modification, distribution, or public display, is prohibited unless explicitly permitted by Prouesse Fashion.

As a user of Prouesse Fashion’s website and services, you agree to the following:

• Provide accurate, complete, and current information when placing orders or registering on our site.
• Not engage in fraudulent, deceptive, or unlawful conduct while using our services.
• Respect the intellectual property rights of Prouesse Fashion and third-party content providers.
• Not to misuse our platform to distribute harmful content such as viruses, malware, or spam.

You are solely responsible for any information you provide and the content you post or share on our website.

To the fullest extent permitted by law, Prouesse Fashion shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services or website, including but not limited to loss of profits, loss of data, or loss of goodwill.

Our total liability to you for any cause of action related to this Agreement will be limited to the amount you paid for the product or service in question during the 12 months preceding the claim.

For custom orders, clients are required to provide detailed measurements and specifications. Upon placing an order, the client will receive an order confirmation and be informed about the estimated time for completion. Once an order has been confirmed and payment processed, changes to the order cannot be made.

Prouesse Fashion will make every effort to fulfill the order according to the specifications provided, but is not responsible for any discrepancies resulting from incorrect measurements or unclear instructions from the client.

This Agreement is governed by the laws of [Your Country/State]. Any disputes arising out of or related to this Agreement will be resolved in the courts located in [Your City/State], and you consent to personal jurisdiction in those courts.

Prouesse Fashion reserves the right to amend, update, or modify these Terms and Conditions at any time. Any changes will be posted on this page with the updated effective date. It is your responsibility to review these Terms periodically to stay informed of any changes. By continuing to use our services after such changes, you agree to the updated Terms and Conditions.